Refund policy
REFUND & RETURN POLICY
BELLEMONTREAL
At BelleMontreal, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below.
Customers are responsible for the cost of returning their order. Return shipping fees are not covered or reimbursed by BelleMontreal, except where otherwise required by applicable law.
30 Days
Return period
1 Hour
Order cancellation period
Customer Responsibility
Return shipping costs
RETURNS ARE NOT FREE — RETURN SHIPPING COSTS APPLY
Customers are responsible for all shipping costs associated with returning an order unless the return is required to be handled differently under applicable consumer protection law.
RETURN POLICY
Can I return my order?
Yes. If you are not satisfied with the products you ordered, you may request a return within 30 days of receiving your order.
To be eligible for a return, the order must meet all of the following conditions.
1 — Complete Product
The product must include all original parts, components, accessories, and items included with the order.
Where reasonably possible, the product should be returned in its original packaging.
2 — Acceptable Condition
The product must only show signs of handling reasonably necessary to inspect its nature, characteristics, and functionality.
Products that have been used, damaged, altered, or handled beyond what is reasonably necessary to inspect them may not qualify for a full refund, subject to applicable law.
3 — Hygiene-Sensitive Products
Products for which hygiene is important must be clean and returned in an appropriate condition.
For health and hygiene reasons, certain sealed products may not be eligible for return once the seal has been opened, where permitted by applicable law.
4 — Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, contact us as soon as possible after delivery.
Customers may be asked to provide clear photographs or videos showing the issue.
5 — Return Shipping Costs
The customer is responsible for all return shipping costs.
BelleMontreal does not provide free return shipping and does not reimburse return shipping fees, except where otherwise required by applicable law.
The customer is also responsible for safely packaging the returned product and ensuring that it reaches the designated return warehouse.
6 — Return Processing
Returns are generally reviewed and processed within 7 business days after they arrive at the designated return warehouse.
If the return meets the conditions described in this policy, the refund will be approved and processed in accordance with this policy and applicable law.
BelleMontreal reserves the right to refuse a return or reduce the refund amount where permitted by law if there is reasonable evidence that the product:
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Has been used beyond what is necessary to inspect it;
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Has been damaged by the customer;
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Is incomplete;
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Has been altered;
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Has not been returned according to the instructions provided; or
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Does not meet the applicable return conditions.
HOW TO RETURN YOUR ORDER
If your order meets the conditions described above, follow the steps below.
1 — Contact Us by Email
Send an email to:
Use the following subject line:
Return Request
2 — Provide Your Order Information
Your email should include:
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Your order number;
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Your full name;
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Your delivery address;
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The reason for the return;
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The product or products you wish to return; and
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Photographs or videos if the product is damaged, defective, or incorrect.
Providing complete information will help us review your request more quickly.
3 — Wait for Return Instructions
Our customer service team will review your request and provide the appropriate return address and instructions.
Do not return the product to the address shown on the original shipping package.
The sender's address may belong to a carrier, supplier, or processing facility that is not authorized to accept customer returns.
4 — Ship the Return
After receiving return approval and the correct return address, send the product to the designated return warehouse.
The customer is responsible for:
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Arranging the return shipment;
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Paying all return shipping costs;
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Packaging the product securely;
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Selecting the shipping carrier; and
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Ensuring that the return reaches the designated return warehouse.
We strongly recommend using a trackable shipping method and keeping the shipping receipt and tracking number until the return has been completed.
DO NOT SEND A RETURN TO THE ORIGINAL SENDER
Never return a product to the sender's address shown on the original package unless BelleMontreal has specifically instructed you to do so.
Always wait for the official return address provided by our customer service team.
Returns sent to an unauthorized or incorrect address may not be received or processed.
ORDER CANCELLATION POLICY
1-HOUR CANCELLATION PERIOD
Customers may request cancellation of their order within 1 hour of placing the order.
To request a cancellation, contact us as soon as possible at:
Use the subject line:
Order Cancellation Request
Your cancellation request should include:
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Your full name;
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Your order number;
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Your email address; and
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A clear statement that you wish to cancel your order.
After the 1-Hour Cancellation Period
Our order processing may begin shortly after an order is placed.
Once 1 hour has passed, we cannot guarantee that an order can be cancelled, modified, or stopped.
If the order has already entered processing, been prepared for shipment, or been dispatched, cancellation may no longer be possible.
If the order can no longer be cancelled, the customer may wait until the order is delivered and request a return in accordance with this Refund & Return Policy.
The 30-day return period applies to eligible returns after delivery.
Nothing in this cancellation policy limits any mandatory rights or remedies that cannot legally be excluded under applicable law.
ORDERS IN TRANSIT
Some BelleMontreal products may be shipped internationally.
Once an order has been dispatched and is in transit, it may no longer be possible to intercept or cancel the shipment.
If your cancellation request cannot be completed because the order has already been dispatched, you should:
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Wait for the order to be delivered;
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Contact BelleMontreal to request a return;
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Follow the return instructions provided by our customer service team; and
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Send the product to the designated return address.
The applicable return shipping costs remain the customer's responsibility, except where otherwise required by applicable law.
After shipping the return, provide us with the tracking number or shipping confirmation when requested.
REFUNDS
What We Refund
When an eligible return is approved, BelleMontreal will refund the eligible amount paid for the returned product.
Refunds will generally be issued:
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Through the original payment method used for the purchase;
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In the original transaction currency, unless otherwise agreed; and
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Within the period required by applicable law.
Where permitted by applicable law, we may wait to issue the refund until the returned product has been received or until the customer provides satisfactory proof that the product has been shipped.
What We Do Not Refund
Unless otherwise required by applicable law, the following costs or amounts are generally not refundable:
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Return shipping costs paid by the customer;
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Additional delivery costs resulting from choosing a more expensive shipping method;
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Customs duties, taxes, or import charges paid directly to government authorities or carriers;
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Any reduction in product value caused by improper or excessive handling;
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Products damaged after delivery due to misuse or negligence; and
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Products that are not returned when a return is required.
Return shipping fees are the customer's responsibility and are not reimbursed by BelleMontreal, except where applicable law requires otherwise.
Nothing in this policy limits any refund, warranty, or other remedy that cannot legally be excluded under applicable consumer protection law.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Include:
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Your order number;
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A description of the problem;
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Clear photographs or videos;
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A photograph of the shipping label, where relevant; and
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Any other information reasonably requested by our customer service team.
We will review the information and provide the appropriate next steps.
Depending on the circumstances and applicable law, the available solution may include:
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A replacement;
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A refund;
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A partial refund; or
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Another appropriate remedy.
Do not dispose of a damaged, defective, or incorrect product until our customer service team has reviewed your request and provided instructions.
Where applicable law requires BelleMontreal to cover return shipping for a defective, incorrect, or non-conforming product, such legal requirements will apply.
RETURN SHIPPING RESPONSIBILITY
All approved returns must be sent to the return address provided by BelleMontreal.
Unless otherwise required by applicable law, the customer is responsible for all costs associated with returning the product, including:
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Return shipping fees;
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Packaging costs;
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Shipping carrier fees;
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Tracking or insurance costs, if selected by the customer; and
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Any other costs associated with sending the return.
The customer is responsible for selecting an appropriate shipping method and ensuring that the package reaches the designated return warehouse.
We strongly recommend using a tracked shipping service and retaining proof of shipment.
BelleMontreal is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address because the customer did not follow the return instructions.
REFUND PROCESSING TIME
After the return has been received and inspected, we will notify you whether the refund has been approved or refused.
Approved refunds will be submitted to the original payment method.
Although BelleMontreal may issue the refund promptly, banks, credit card providers, and payment processors may require additional time to display the funds in your account.
If you have received confirmation that a refund has been issued but the funds have not appeared in your account, contact your bank or payment provider.
EXCHANGES
We do not guarantee direct product exchanges.
Where an exchange is not available, the customer may need to return the original product and place a new order for the preferred product, size, colour, or variant.
Any return required for an exchange remains subject to the conditions and return shipping costs described in this policy.
CONSUMER RIGHTS
This policy is intended to operate in accordance with applicable Canadian consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or limited under applicable federal, provincial, or territorial law.
Where mandatory consumer protection legislation provides rights that differ from this policy, the applicable legislation will prevail.
CONTACT INFORMATION
For questions about returns, cancellations, or refunds, contact:
Store: BelleMontreal
Email: contact@belle-montreal.com
IMPORTANT
ALL ELIGIBLE RETURNS MUST BE SENT TO THE RETURN ADDRESS PROVIDED BY BELLEMONTREAL. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.
ORDERS MAY BE CANCELLED WITHIN 1 HOUR OF PLACING THE ORDER. AFTER THE 1-HOUR CANCELLATION PERIOD, CANCELLATION MAY NO LONGER BE POSSIBLE IF THE ORDER HAS ENTERED PROCESSING OR HAS BEEN DISPATCHED.