Frequently Asked Questions

Yes — on every order within Canada. No minimum purchase required and no surprises at checkout.

Orders are processed within 1 to 3 business days. Once dispatched, estimated delivery is 8 to 12 business days. Orders placed on weekends or public holidays may be processed on the next business day. Delivery times are estimates and may vary based on your location, carrier operations, or customs procedures.

Yes. Every item is reviewed before it is listed on our store, and inspected again before it is dispatched to you. We check materials, construction, finish, and accuracy against the product description. If something does not meet our standard, it does not ship.

We accept returns within 30 days of delivery. Items must be in their original condition, with all components and packaging included. Return shipping costs are the customer's responsibility. To begin a return, email us at contact@belle-montreal.com.

You will receive a confirmation email immediately after your purchase. If it has not arrived within a few minutes, check your spam folder. If it is still missing, email us at contact@belle-montreal.com with your name and the email address used at checkout.

Yes. All orders within Canada ship free. There is no minimum order value and no threshold to reach.

Orders are processed within 1 to 3 business days. After dispatch, estimated delivery takes 8 to 12 business days. Orders placed on Friday evenings, weekends, or public holidays may require an additional business day for processing.

Delivery times are estimates. Actual delivery may vary depending on your location, carrier operations, or circumstances outside our control.

We ship to all provinces and territories across Canada. Standard shipping is free on every order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Use the link provided to monitor your delivery in real time. If you have not received a tracking email within 3 business days of placing your order, contact us at contact@belle-montreal.com.

Orders enter processing shortly after being placed. If you need to make a change, contact us as soon as possible at contact@belle-montreal.com. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.

Contact us immediately at contact@belle-montreal.com. If your order has not yet been dispatched, we will do our best to update the address. Once your order has shipped, address corrections may no longer be possible.

Check your spam or junk folder first. If the email is not there, contact us at contact@belle-montreal.com with your name and the email address used at checkout, and we will verify your order.

We recommend taking these steps first:

• Confirm the delivery address on your order confirmation.
• Check with neighbours, your building reception, or any secure delivery locations nearby.
• Review any delivery notes left by the carrier.

If you are still unable to locate your package, contact us at contact@belle-montreal.com with your order number and tracking details.

Visit the product page, select your preferred options (colour, quantity, etc.), and click "Buy It Now" or add the item to your cart. At checkout, enter your shipping and payment details, review your order, and confirm your purchase. You will receive a confirmation email once your order has been placed successfully.

If you experience any issues, contact us at contact@belle-montreal.com.

We accept returns within 30 days of delivery. To be eligible, items must be returned in their original condition — unused, unaltered, and with all original components and packaging included. Items that show signs of use beyond normal inspection are not eligible for a full refund.

Send an email to contact@belle-montreal.com with the subject line "Return Request." Please include:

• Your order number
• Your full name
• The product(s) you wish to return
• Your reason for returning
• Clear photographs or video if the item is damaged, defective, or incorrect

Our team will review your request and provide the correct return address and instructions. Do not return items to the address shown on the original packaging — that address belongs to a carrier or supplier and is not authorised to accept returns.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and keeping your proof of postage until your return has been fully processed.

All approved returns are sent to our central return warehouse. Our team will provide you with the correct address when your return request is approved. Please wait for these instructions before sending anything back — do not ship to the original sender's address.

Once your return arrives at our warehouse, it is reviewed and processed within 7 business days. After approval, your refund is issued to the original payment method. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

We do not offer direct exchanges. If you would like a different product, please return your item for a refund and place a new order. Our 30-day return window gives you ample time to do this comfortably.

We sincerely apologise. Contact us at contact@belle-montreal.com as soon as possible after receiving your order. Please include your order number and clear photographs or video showing the issue. We will prioritise your case and resolve it promptly.

Items cannot be returned if they:

• Have been used beyond what is necessary to inspect the product
• Show damage caused by misuse, improper handling, or negligence
• Are incomplete — missing original parts, accessories, or packaging
• Have been altered or modified in any way
• Are returned outside the 30-day return window

Belle Montreal reserves the right to reduce the refund amount or decline a return if the item does not meet these conditions upon receipt.

Yes. Sale items are subject to the same 30-day return conditions unless specifically marked as final sale at the time of purchase.

You have the right to cancel your order within 14 days of delivery without providing a reason. To exercise this right, contact us at contact@belle-montreal.com within that period. Our standard 30-day return policy exceeds this statutory right and applies to all eligible returns.

We carry a curated selection of home and lifestyle pieces, including handbags, throw blankets, bedding sets, pillowcases, table runners, travel bags, mugs, decanters, lamps, and artisan pieces. Every item is personally selected for its quality, character, and lasting value.

Every product in our collection goes through a hands-on review before it is listed. We assess materials, construction, finish, and accuracy against the product description. If something does not meet our standard, it is not added. Items are inspected again before each order is dispatched.

Yes, without exception. Every item is checked before leaving our hands — material quality, construction integrity, colour, finish, and accuracy against the listing. What you see on the page is what you will find in the package.

Care requirements vary by product type and material. Please refer to any care labels or instructions included with your item. If you have a specific question about a product, contact us at contact@belle-montreal.com and we will be happy to advise.

We rotate our collections regularly. If a specific item is unavailable, contact us at contact@belle-montreal.com and we will let you know if and when it will be restocked.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, Maestro, American Express

Available methods are shown at checkout based on your location.

Yes. All transactions are protected by SSL encryption. Your payment information is transmitted securely and is never stored by Belle Montreal. We use industry-standard payment processing at every step of checkout.

Yes. Enter your discount code at checkout in the designated field and it will be applied automatically to your order total. Only one discount code may be used per order.

Please verify that your card details, billing address, and available balance are correct. If the issue continues, try an alternative payment method or contact your bank directly. If you are still experiencing difficulties, reach out to us at contact@belle-montreal.com.

You can reach us by email at contact@belle-montreal.com. We aim to respond to all enquiries within 1 to 2 business days.

Our team reviews and responds to messages during business hours. We aim to reply to all emails within 1 to 2 business days.

We take all feedback seriously. Please email us at contact@belle-montreal.com with your order number and the details of your concern. We will review your case and respond within 1 to 2 business days.