Refund Policy
BELLEMONTREAL
Returns are accepted within 30 days of delivery.
Customers are responsible for the cost of returning their order. All approved returns must be sent to our central return warehouse in Asia using the return address provided by our customer service team.
30 days
Return period
14 days
Right of cancellation
Customer responsibility
Return shipping costs
RETURNS ARE NOT FREE — RETURN SHIPPING COSTS APPLY
RETURN POLICY
Can I return my order?
Yes. If you are not satisfied with the products you ordered, you may request a return within 30 days of receiving your order.
To be eligible for a return, the order must meet all of the following conditions:
1 — Complete product
The product must include all original parts, components, accessories, and items included with the order.
Where reasonably possible, the product should be returned in its original packaging.
2 — Acceptable condition
The product must only show signs of normal handling necessary to inspect its nature, characteristics, and functionality.
Products damaged due to careless, excessive, or improper handling may not be eligible for a full refund.
3 — Hygiene-sensitive products
Products for which hygiene is important must be clean and returned in an appropriate condition.
For health and hygiene reasons, certain sealed products may not be eligible for return after the seal has been opened.
4 — Damaged or defective products
Any damage, defect, or problem with the product should be reported as soon as possible after delivery.
Customers should provide clear photographs or videos showing the issue when contacting our customer service team.
5 — Return shipping costs
Customers are responsible for paying the cost of returning products, except where otherwise required by applicable law.
Return shipping costs are not reimbursed.
6 — Return processing
Returns are generally reviewed and processed within 7 business days after they arrive at the designated return warehouse.
If the return meets the conditions described in this policy, it will be approved within this processing period.
BelleMontreal reserves the right to refuse a return or reduce the refund amount if there is reasonable evidence that the product:
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Has been used beyond what is necessary to inspect it;
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Has been damaged by the customer;
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Is incomplete;
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Has been altered;
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Has not been returned in accordance with the instructions provided; or
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Does not meet the conditions of this Refund Policy.
HOW TO RETURN YOUR ORDER
If your order meets the conditions described above, follow the steps below to begin the return process.
1 — Contact us by email
Send an email to:
contact@belle-montreal.com
Use the following subject line:
Return Request
2 — Provide your order information
Your email should include:
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Your order number;
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Your full name;
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Your delivery address;
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The reason for the return;
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The product or products you wish to return;
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Photographs or videos if the product is damaged, defective, or incorrect.
Providing complete information will help us review your request more quickly.
3 — Wait for return instructions
Our customer service team will review your request and provide the correct return address and instructions.
Do not return the product to the address shown on the original shipping package.
The sender’s address may belong to a carrier, supplier, or processing facility that is not authorized to accept customer returns.
4 — Ship the return
After receiving approval and the correct return address, send the product to our central return warehouse in Asia.
The customer is responsible for:
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Arranging the return shipment;
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Paying the return shipping costs;
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Packaging the product securely; and
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Ensuring that the return reaches the designated warehouse.
We strongly recommend using a trackable shipping method and keeping the shipping receipt and tracking number until the return has been completed.
DO NOT SEND A RETURN TO THE ORIGINAL SENDER
Never return a product to the sender’s address shown on the original package unless BelleMontreal has specifically instructed you to do so.
Always wait for the official return address provided by our customer service team.
Returns sent to an unauthorized or incorrect address may not be received or processed.
CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL
A consumer may have the right to cancel a purchase in accordance with the consumer protection laws that apply to the transaction.
For the purposes of this policy, a consumer is an individual entering into a transaction primarily for personal, family, or household purposes rather than commercial or professional purposes.
Cancellation period
Where a statutory right of withdrawal applies, the cancellation period is:
14 DAYS
The cancellation period begins on the day the customer, or a third party designated by the customer, receives the final product included in the order.
To exercise your right of cancellation, you must inform BelleMontreal of your decision through a clear statement sent by email.
Send the cancellation request to:
contact@belle-montreal.com
The email should include:
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Your full name;
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Your order number;
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Your email address;
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A clear statement that you wish to cancel the purchase.
ORDER CANCELLATIONS BEFORE DELIVERY
Our order processing system begins preparing orders shortly after they are placed.
For this reason, we cannot guarantee that an order can be changed, stopped, or cancelled after it has entered processing or has been dispatched.
If you wish to cancel an order, contact us as soon as possible at:
contact@belle-montreal.com
We will make a reasonable effort to assist you. However, cancellation before delivery may not be possible once the order has been processed or transferred to the carrier.
If the order can no longer be cancelled, you must wait until it is delivered and then request a return in accordance with this Refund Policy.
A refund cannot be issued for a delivered product unless the product is returned when a return is required.
ORDERS IN TRANSIT
Because some BelleMontreal products are shipped internationally from Asia, longer transit times may occasionally occur.
Once an order has been dispatched and is in transit, it may no longer be possible to intercept or cancel the shipment.
In this situation, the customer should:
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Wait for the order to be delivered;
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Contact BelleMontreal to request a return;
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Follow the return instructions provided; and
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Send the product to the designated return address.
You may contact us before delivery to inform us of your intention to return the order.
After sending the return, please provide us with the tracking number or shipping confirmation.
CONSEQUENCES OF CANCELLATION
What we refund
When a cancellation or return is approved, we will refund eligible payments received for the returned products.
Where required by applicable law, the refund may also include the cost of the least expensive standard delivery method originally offered.
Refunds will generally be issued:
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Within the period required by applicable law;
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After the returned products have been received and inspected;
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Through the original payment method used for the purchase; and
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In the original transaction currency, unless otherwise agreed.
We may withhold the refund until we receive the returned products or until the customer provides satisfactory proof that the products have been shipped.
What we do not refund
The following costs or amounts are generally not refundable:
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Return shipping costs;
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Additional delivery costs resulting from choosing a more expensive shipping method;
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Customs duties or import charges paid directly to government authorities or carriers;
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Loss in product value caused by improper or excessive handling;
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Products damaged after delivery due to misuse or negligence; and
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Products that are not returned when a return is required.
Nothing in this policy limits any refund or remedy that cannot legally be excluded under applicable consumer protection law.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible at:
contact@belle-montreal.com
Include:
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Your order number;
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A description of the problem;
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Clear photographs or videos;
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A photograph of the shipping label, where relevant; and
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Any other information requested by our customer service team.
We will review the information and provide the appropriate next steps.
Depending on the circumstances and applicable law, the available solution may include:
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A replacement;
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A refund;
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A partial refund; or
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Another appropriate remedy.
Do not dispose of a damaged, defective, or incorrect product until our customer service team has reviewed the request and provided instructions.
RETURN SHIPPING RESPONSIBILITY
All approved returns must be sent to the return address provided by BelleMontreal.
Unless otherwise required by applicable law, the customer is responsible for:
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Return shipping costs;
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Packaging the product;
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Selecting the return carrier;
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Obtaining proof of shipment; and
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Ensuring that the package reaches the return warehouse.
BelleMontreal is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address because the customer did not follow the return instructions.
REFUND PROCESSING TIME
After the return has been received and inspected, we will notify you whether the refund has been approved or refused.
Approved refunds will be submitted to the original payment method.
Although we may issue the refund promptly, banks, credit card providers, and payment processors may require additional time to display the funds in your account.
If you have received confirmation that a refund was issued but the funds have not appeared, contact your bank or payment provider before contacting BelleMontreal.
EXCHANGES
We do not guarantee direct product exchanges.
Where an exchange is not available, the customer may need to return the original product and place a new order for the preferred product, size, colour, or variant.
Any return required for an exchange remains subject to the conditions and return shipping costs described in this policy.
CONTACT INFORMATION
For questions about returns, cancellations, or refunds, contact:
Store: BelleMontreal
Email: contact@belle-montreal.com